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Help and feedback

Report a bug, make a suggestion, and follow your tickets with the Hive3 team.

If something breaks or you have an idea, send it to the Hive3 team from Settings. Every report gets a ticket number you can follow.

SettingsHelp & feedback
Write a bug report and find your ticketsSilent walkthrough

#Send a report

  1. Choose the kind

    In the Help & Feedback card, select Report a bug or Make a suggestion. You can switch between Bug report and Suggestion on the next page.

  2. Describe it

    Write in Description, up to 5,000 characters. For a bug, say what happened, what you expected and the steps to reproduce it. For a suggestion, say what you would like Hive3 to do and why.

  3. Attach files (optional)

    Add up to 4 images (PNG, JPG, GIF or WebP, 8 MB each) and 1 video (MP4, WebM or MOV, 19 MB).

  4. Submit

    Select Submit bug report or Submit suggestion.

You see Ticket and your ticket number straight away, with a Copy button. If your account has a verified email, Hive3 sends a confirmation with the number. Otherwise keep the number somewhere safe. It also appears in your notifications unless you have muted system notifications.

#Follow your tickets

Select View your tickets to see everything you have submitted. Open a ticket to see your report, its status (Open, In progress, Resolved or Closed) and the conversation with the team. You can reply in the conversation while the ticket is open. Once a ticket is closed you cannot reply, so submit a new report if the issue comes back.

#Developer API keys

The same section has a Developer API keys card. Select Manage API keys to create and revoke keys. See Authentication and API keys.